{"id":987519884,"date":"2022-08-28T22:40:10","date_gmt":"2022-08-29T02:40:10","guid":{"rendered":"https:\/\/marcheeden.com\/frequently-asked-questions-faq\/"},"modified":"2023-12-22T10:23:25","modified_gmt":"2023-12-22T15:23:25","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/marcheeden.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently asked questions – FAQ"},"content":{"rendered":"

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Frequently asked questions<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.22.1″ _module_preset=”102bef9d-a6b9-41f0-af77-1ed5b7bd0593″ text_font=”||||||||” text_text_color=”#FFFFFF” text_font_size=”20px” text_line_height=”1.8em” text_orientation=”center” max_width=”600px” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”||||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

Below you’ll find a list of frequently asked questions, along with the corresponding answers. <\/p>\n

<\/div>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwNSJ9fQ==@” button_text=”Shop online” _builder_version=”4.22.1″ _dynamic_attributes=”button_url” _module_preset=”9ac8bf82-a795-4edc-9c8c-9ef757216796″ button_icon=”||divi||400″ locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”FAQ Products” _builder_version=”4.22.1″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”0px||20px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.1″ _module_preset=”default” header_3_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

We encourage you to consult the questions and answers below before contacting us to make your experience easier and to quickly find the answers you need.<\/h3>\n

[\/et_pb_text][et_pb_divider color=”#A6CE39″ divider_weight=”2px” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”0|0px|0|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_blurb title=”Control” use_icon=”on” font_icon=”||divi||400″ icon_color=”#2A7D2F” image_icon_background_color=”RGBA(255,255,255,0)” icon_placement=”left” image_icon_width=”40px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#000000″ header_font_size=”24px” header_line_height=”1.6em” custom_margin_tablet=”|||-60px|false|false” custom_margin_phone=”|||0px|false|false” custom_margin_last_edited=”on|desktop” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_toggle title=”Do I need an online account to make purchases on your site?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

In order to provide you with the best possible service, we also offer you additional benefits such as access to your purchase history, the ability to save your full contact details and payment information, making it easier for you to make future purchases. This approach will give you an improved, smoother user experience.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer discount codes and promotions?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Yes. Create an account and subscribe to our newsletter or follow us on social networks to benefit from discounts and promotional codes.<\/p>\n

[\/et_pb_toggle][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwNSJ9fQ==@” button_text=”Shop online” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.22.1″ _dynamic_attributes=”button_url” _module_preset=”c53a5d52-7222-4865-a31c-203472ae060d” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”FAQ Payments” _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px||20px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#A6CE39″ divider_weight=”2px” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”0|0px|0|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_blurb title=”Payment” use_icon=”on” font_icon=”||divi||400″ icon_color=”#2A7D2F” image_icon_background_color=”RGBA(255,255,255,0)” icon_placement=”left” image_icon_width=”40px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#000000″ header_font_size=”24px” header_line_height=”1.6em” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_toggle title=”What payment methods do you accept?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

We accept payment by Visa, Mastercard, Amex and all major credit cards.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Will I be charged sales tax?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Of course! Provincial sales taxes are automatically included on all orders. Amounts vary depending on your delivery location and the product category selected. Please note that some products are tax-exempt.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I apply a discount coupon to my order?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

On the shopping cart page, enter a discount coupon in the appropriate box.<\/p>\n

[\/et_pb_toggle][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwNSJ9fQ==@” button_text=”Shop online” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.22.1″ _dynamic_attributes=”button_url” _module_preset=”c53a5d52-7222-4865-a31c-203472ae060d” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”FAQ Returns” _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px||20px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#A6CE39″ divider_weight=”2px” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”0|0px|0|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_blurb title=”Cancellations and returns” use_icon=”on” font_icon=”||fa||900″ icon_color=”#2A7D2F” image_icon_background_color=”RGBA(255,255,255,0)” icon_placement=”left” image_icon_width=”40px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#000000″ header_font_size=”24px” header_line_height=”1.6em” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_toggle title=”Can I return an item if I don't like it?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

You can return your items (with the exception of fruit and vegetables and ready-to-eat products) within 48 hours of receipt. Simply return the items with the receipt, in their original packaging and in perfect condition. After being evaluated by a supervisor, they will be returned and refunded. Your credit card will be refunded within 3 to 5 business days.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I cancel an order?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

To cancel a current order, please contact our customer service department by e-mail or telephone. If your order has already been shipped, it cannot be cancelled.<\/p>\n

[\/et_pb_toggle][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE3MyJ9fQ==@” button_text=”Cancellations and returns” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.22.1″ _dynamic_attributes=”button_url” _module_preset=”c53a5d52-7222-4865-a31c-203472ae060d” button_icon=”h||divi||400″ locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”FAQ Shipping” _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px||20px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#A6CE39″ divider_weight=”2px” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”0|0px|0|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_blurb title=”Delivery” use_icon=”on” font_icon=”||fa||900″ icon_color=”#2A7D2F” image_icon_background_color=”RGBA(255,255,255,0)” icon_placement=”left” image_icon_width=”40px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#000000″ header_font_size=”24px” header_line_height=”1.6em” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_toggle title=”Do you deliver anywhere in Montreal?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

We only deliver within a 2.5 km radius of our Parc location.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What is the minimum order value for free delivery?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

You should spend at least $200 +tx.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can I benefit from free delivery on my first online order?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Please enter the code: rr6mwstc<\/strong> in your shopping cart. If your order exceeds $200 +tx, you will automatically receive free shipping.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What is the delivery time for online orders?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Delivery times vary according to the delivery company’s process. We aim to do this as quickly as possible on the same day.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How will I know if my order has been shipped?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Once the transaction is complete, you will receive a confirmation e-mail.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is my signature required to confirm home delivery? ” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

No. The customer’s signature is not required for the delivery of parcels sent by the delivery company. The deliveryman will leave the parcel in front of the house or near the front door.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer free delivery?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.23.2″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#2A7D2F” custom_padding=”10px||10px||true” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop” body_link_font=”||||on||||” sticky_enabled=”0″]<\/p>\n

Yes, for orders over $200. Please check the complete delivery conditions here.<\/a><\/p>\n

You can also visit the delivery page<\/a> for more information.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I get same-day delivery?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Yes. Our team will make every effort to assemble your order and deliver it the same day if we receive your order before 3 p.m.*.<\/p>\n

*For items available in stock.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer an in-store pick-up service?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#2A7D2F” custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop” body_link_font=”||||on||||”]<\/p>\n

For more information on our in-store pick-up service, please click here<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwOCJ9fQ==@” button_text=”Manage my orders” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.22.1″ _dynamic_attributes=”button_url” _module_preset=”c53a5d52-7222-4865-a31c-203472ae060d” button_icon=”h||divi||400″ locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”FAQ Shipping” _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px||20px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#A6CE39″ divider_weight=”2px” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”0|0px|0|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_blurb title=”In-store pickup” use_icon=”on” font_icon=”||fa||900″ icon_color=”#2A7D2F” image_icon_background_color=”RGBA(255,255,255,0)” icon_placement=”left” image_icon_width=”40px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#000000″ header_font_size=”24px” header_line_height=”1.6em” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_toggle title=”What are the preparation times?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Rest assured that our teams are dedicated and work diligently to ensure that your order is assembled the same day or within 24 hours of receipt, allowing you to collect it as quickly as possible.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you charge for in-store pickup?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

No pick-up charge.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Why did you offer me substitute products?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Once your order is complete, if products are out of stock you will be informed by email or telephone. You will be able to obtain substitute or replacement products at an equivalent price.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you choose perishable products with sufficiently long use-by dates?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” disabled_on=”on|on|on” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” disabled=”on” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

We strive to select products with a shelf life of over one month (with the exception of fresh fruit, vegetables and perishable items).<\/p>\n

In the event that we are unable to supply such products (for example, if the expiry date does not meet our criteria), we will contact you promptly by e-mail or telephone to propose alternative solutions.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can I place an order with the %22Store pickup%22 option?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Simply complete your order online by selecting the “Pick up in store” option. When your order is ready, a customer service agent will contact you to arrange a pick-up time.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I pay for my order in person at pick-up?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” disabled_on=”on|on|on” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” disabled=”on” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Yes. You can pay your invoice online in full or pay when you pick up your order.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What should I bring with me when I pick up my order in person?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Please bring a printed copy or electronic version of your invoice. The receptionist will ask you to show photo identification.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can someone else pick up my order?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#3134F3″ custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop”]<\/p>\n

Yes. Just make sure this person has the invoice proving your purchase.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer a home delivery service?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.22.1″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#2A7D2F” custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop” body_link_font=”||||on||||”]<\/p>\n

For more information on our home delivery service, please click here<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwNSJ9fQ==@” button_text=”Shop online” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.22.1″ _dynamic_attributes=”button_url” _module_preset=”c53a5d52-7222-4865-a31c-203472ae060d” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”FAQ Account” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”||40px||false|false” custom_padding=”0px||20px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#A6CE39″ divider_weight=”2px” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.1″ _module_preset=”default” custom_padding=”0|0px|0|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_blurb title=”My account” use_icon=”on” font_icon=”||fa||400″ icon_color=”#2A7D2F” image_icon_background_color=”RGBA(255,255,255,0)” icon_placement=”left” image_icon_width=”40px” _builder_version=”4.22.1″ _module_preset=”default” header_font=”|600|||||||” header_text_color=”#000000″ header_font_size=”24px” header_line_height=”1.6em” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_toggle title=”How can I create a March\u00e9 Eden online account?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.23.2″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#2A7D2F” custom_padding=”10px||10px||true” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop” body_link_font=”||||on||||” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

Allez dans la section Mon compte<\/a> et cr\u00e9ez votre compte avec nom d’utilisateur et mot de passe. Ou \u00e0 la page de paiement, vous pouvez cr\u00e9er un compte avant de confirmer votre achat.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can I change my account information?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.23.2″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#2A7D2F” custom_padding=”10px||10px||true” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop” sticky_enabled=”0″ body_link_font=”||||on||||”]<\/p>\n

Go to the My account<\/a> section and edit your profile.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I download my invoice online?” open_toggle_text_color=”#2A7D2F” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(42,46,64,0.04)” icon_color=”#2A7D2F” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#2A7D2F” open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.23.2″ _module_preset=”default” title_text_color=”#000000″ title_level=”h6″ title_font=”|600|||||||” title_font_size=”18px” title_letter_spacing=”2px” title_line_height=”1.6em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#2A7D2F” custom_padding=”10px||10px||true” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” icon_color__hover=”#333333″ icon_color__hover_enabled=”on|hover” global_colors_info=”{}” title_text_color__hover=”#000000″ title_text_color__hover_enabled=”on” open_icon_color__hover=”#333333″ open_icon_color__hover_enabled=”on|desktop” body_link_font=”||||on||||” sticky_enabled=”0″]<\/p>\n

Go to My account > My orders<\/a> or check your e-mail for your invoice.<\/p>\n

[\/et_pb_toggle][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwOCJ9fQ==@” button_text=”My account” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.22.1″ _dynamic_attributes=”button_url” _module_preset=”c53a5d52-7222-4865-a31c-203472ae060d” button_icon=”||fa||400″ locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently asked questionsBelow you’ll find a list of frequently asked questions, along with the corresponding answers. We encourage you to consult the questions and answers below before contacting us to make your experience easier and to quickly find the answers you need.In order to provide you with the best possible service, we also offer you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-987519884","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/marcheeden.com\/en\/wp-json\/wp\/v2\/pages\/987519884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marcheeden.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marcheeden.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marcheeden.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marcheeden.com\/en\/wp-json\/wp\/v2\/comments?post=987519884"}],"version-history":[{"count":6,"href":"https:\/\/marcheeden.com\/en\/wp-json\/wp\/v2\/pages\/987519884\/revisions"}],"predecessor-version":[{"id":987522858,"href":"https:\/\/marcheeden.com\/en\/wp-json\/wp\/v2\/pages\/987519884\/revisions\/987522858"}],"wp:attachment":[{"href":"https:\/\/marcheeden.com\/en\/wp-json\/wp\/v2\/media?parent=987519884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}