Frequently asked questions

In order to provide you with the best possible service, we also offer you additional benefits such as access to your purchase history, the ability to save your full contact details and payment information, making it easier for you to make future purchases. This approach will give you an improved, smoother user experience.

Yes. Create an account and subscribe to our newsletter or follow us on social networks to benefit from discounts and promotional codes.

We accept payment by Visa, Mastercard, Amex and all major credit cards.

Of course! Provincial sales taxes are automatically included on all orders. Amounts vary depending on your delivery location and the product category selected. Please note that some products are tax-exempt.

On the shopping cart page, enter a discount coupon in the appropriate box.

You can return your items (with the exception of fruit and vegetables and ready-to-eat products) within 48 hours of receipt. Simply return the items with the receipt, in their original packaging and in perfect condition. After being evaluated by a supervisor, they will be returned and refunded. Your credit card will be refunded within 3 to 5 business days.

To cancel a current order, please contact our customer service department by e-mail or telephone. If your order has already been shipped, it cannot be cancelled.

We only deliver within a 2.5 km radius of our Parc location.

You should spend at least $200 +tx.

Please enter the code: rr6mwstc in your shopping cart. If your order exceeds $200 +tx, you will automatically receive free shipping.

Delivery times vary according to the delivery company’s process. We aim to do this as quickly as possible on the same day.

Once the transaction is complete, you will receive a confirmation e-mail.

No. The customer’s signature is not required for the delivery of parcels sent by the delivery company. The deliveryman will leave the parcel in front of the house or near the front door.

Yes, for orders over $200. Please check the complete delivery conditions here.

You can also visit the delivery page for more information.

Yes. Our team will make every effort to assemble your order and deliver it the same day if we receive your order before 3 p.m.*.

*For items available in stock.

For more information on our in-store pick-up service, please click here.

Rest assured that our teams are dedicated and work diligently to ensure that your order is assembled the same day or within 24 hours of receipt, allowing you to collect it as quickly as possible.

No pick-up charge.

Once your order is complete, if products are out of stock you will be informed by email or telephone. You will be able to obtain substitute or replacement products at an equivalent price.

Simply complete your order online by selecting the “Pick up in store” option. When your order is ready, a customer service agent will contact you to arrange a pick-up time.

Please bring a printed copy or electronic version of your invoice. The receptionist will ask you to show photo identification.

Yes. Just make sure this person has the invoice proving your purchase.

For more information on our home delivery service, please click here.

Allez dans la section Mon compte et créez votre compte avec nom d’utilisateur et mot de passe. Ou à la page de paiement, vous pouvez créer un compte avant de confirmer votre achat.

Go to the My account section and edit your profile.

Go to My account > My orders or check your e-mail for your invoice.